Online Complaint Handling
Department of Trade and Industry - Cebu Province
Consumer Arbitration Office
3/F LDM Building, Corner Legaspi Street & M.J. Cuenco Avenue
Cebu City 6000 Philippines
Phone: (63-32) 2557084, 2557086
Fax: (63-32) 2557609

DTI-Cebu Complaint Form (Print Off, Fill out and Mail/Fax)

Before You Begin

Make sure that you have made a sincere effort to settle your complaint directly with the company. Contact the owner, manager, or someone else in the company in a position of authority.

Please check that your statement is complete and factual, but as brief as possible. Not all fields shown here may be relevant to your complaint. Please fill in appropriate information. You MUST enter a description of the complaint and include supporting documentation (i.e. receipts, warranties, bills, etc).

Print off the form on your printer, fill it out, attach copies of supporting documents and mail/fax to DTI-Cebu Provincial Office at the address above.

The DTI-Consumer Welfare Desk Officer may need to contact you if there is missing or incomplete information on this form and to notify you of any further action taken. Please be sure to provide us with a way to reach you.

Note: Please do not use this form to ask questions or request data from us. Instead, send an e-mail to dticebu@dti.cvis.net.ph with your question or request.

Click here to view Consumer Complaint Form